2026 Complete Customer Service Practice Test – RISE Up Exam Prep

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Samples of a new line of baked goods are arranged for sampling. Customers are complaining at the register that a child is touching all of the samples. The associate does not see the parents anywhere. What should the associate do?

Leave, locate the parents, and then ask them to control the child.

Continue ringing sales and wait for the parents and child to leave.

Ask another associate for help in moving the sample tray out of the child's reach.

Proactively protecting customers and products in a sampling area means recognizing sanitation risks and acting quickly. When a child is touching many samples and no parents are visible, the fastest and most responsible move is to enlist help to remove the potential contamination source. Asking another associate to move the sample tray out of the child’s reach stops further handling of the samples, keeps the area sanitary for everyone, and shows teamwork in addressing the issue without blaming anyone. This approach balances safety with customer service by resolving the immediate risk while maintaining a positive experience for other guests. Waiting for the parents or telling customers that no one can control a child misses the chance to protect the product and the crowd, and comes across as unhelpful or dismissive.

Tell the complaining customers that no one can control another person's child.